Partner Service Request

Good to hear from you. This is exactly what we are here for. Something not right, or just a question? Tell us what you are seeing and a person from our Dover team will be on it within one business day. The savings are only real if they hold, and holding them is our job.

Tell us what you need

Already an Affinity partner? We stay in.

A handful of quick questions. Lots of detail or just a little, either is fine. A real person will call you within one business day. One partner. We stay in. That has not changed since the day we installed your lights.

We call you.

A real person from our Dover team, within one business day. Not an automated reply with a ticket number.

We figure it out with you.

What it is, what it needs, and who is coming. Work and repairs are done by our own crews, the same team that built and installed your lights.

Your lights keep running.

And the savings keep holding. That is the partnership, for as long as you own the building.

Why you call us

Affinity removed the seam.

Everywhere else, service means a chain of vendors with you in the middle: the manufacturer, the distributor, the installer, the controls company, each pointing at the next. Here, your lights were engineered, built, installed, serviced, and managed by one team in Dover, NH. When something needs attention, you are calling the people who built it.

  • Sales, service, questions, warranty

    Here they are one. You never get bounced to someone else’s help desk, because there is no someone else.

  • Longest, Strongest Warranty

    Work and repairs are done by our own people, the same team that built and installed your lights.

  • The partnership does not end at install

    The savings are only real if they hold, and holding them is our job. Years later, you still have our number, and we still answer it.

In their words

Partners who have called us for years, in their own words.

  • Years after our 2019 project with Affinity LED, we continue to be impressed with their continued genuine devotion to meeting any service or programming request that we have in a timely manner.

    David TottyFormer Director of Facilities, Rochester School District, NH

  • Their service is truly turn-key and everyone at Affinity has been a pleasure to work with. Both installs went very smoothly and efficiently, and the follow-up customer service is outstanding.

    Dee VossSpecial Projects Coordinator, Town of Plaistow, NH